Communication & Inquiry Policy
At Chad Holland Real Estate, we are committed to providing professional, responsive service while protecting our clients, customers, and transactions from fraud, misrepresentation, and unnecessary delays.
To ensure inquiries are handled efficiently and directed to the appropriate REALTOR®, we follow a consistent communication process.
How to Request Information or a Call Back
If we miss your call, please send a text message or email that includes:
- Your first and last name
- The property address or general location you are inquiring about
- Whether your inquiry relates to buying, selling, leasing, investing, or property management
- A brief description of how we may assist you
Providing this information helps us respond more quickly and ensures your inquiry is directed appropriately.
Verification and Transaction Security
Real estate fraud and online scams continue to increase across Texas and nationwide. For the protection of our clients and customers, we may request reasonable verification before scheduling showings, providing sensitive property information, preparing contracts, or granting property access.
Depending on the situation, verification may include:
- Government-issued photo identification
- Proof of funds for cash purchases
- Pre-approval or lender qualification documentation for financed purchases
- Additional verification reasonably necessary to confirm identity or authority
Verification requirements may vary based on the circumstances of each transaction.
Property Showings and Representation
Texas law may require a written agreement before certain brokerage services can be provided. Depending on the type of property and the services requested, a Buyer Representation Agreement, Property Showing Agreement, or other written documentation may be required before scheduling showings or providing representation.
If we do not have a written representation agreement with you, we may be limited in the advice, advocacy, and services we can provide on your behalf.
Equal Housing Opportunity
Chad Holland Real Estate is committed to providing professional real estate services in compliance with all applicable Fair Housing and Equal Housing Opportunity laws. We do not participate in discriminatory practices and strive to treat all clients, customers, prospects, tenants, buyers, sellers, and landlords fairly and consistently.
Professional Communication
We strive to respond promptly to legitimate business inquiries. Clear, accurate, and professional communication helps us serve our clients efficiently and maintain transaction security.
Consulting and Valuation Requests
Requests for property valuation, market analysis, investment evaluation, development feasibility, due diligence, or consulting services may require a separate professional engagement and may be subject to applicable fees.
Contact
If you need assistance, please contact us with the information above so we can respond efficiently.
Chad Holland
Broker/Owner
Chad Holland Real Estate
